Replace Jira Service Management with software you own.
Atlassian's ITSM — simple until it isn't. We build a custom alternative in 6-12 weeks for $25,000–$50,000.
Jira Service Management per seat/mo
One-time build
Savings over 3 years
Build time
The Problem
Why teams leave Jira Service Management
Premium tier ($44/agent) needed for full ITSM capabilities
Asset management requires separate Insight/Assets module
Atlassian cloud reliability has had notable incidents
Complex configuration for multi-team ITSM
Marketplace add-ons increase effective cost
What We Build Instead
Your custom it service management tool
Complete ITSM with all modules included — no tier gates
Incident, change, and problem management
Asset management and CMDB built-in
SLA management and escalation workflows
Customer-facing portal and knowledge base
Integration with your monitoring and alerting tools
The Math
Jira Service Management vs. custom build
Based on 50 seats at $22/seat/month, with ~10% annual SaaS price increases.
Keep paying Jira Service Management
Build with 86 SaaS
3-year savings with 50 seats
-$10,815
-25% less than Jira Service Management
How It Works
From Jira Service Management to ownership in 6-12 weeks
Free Audit
We analyze your Jira Service Management usage and identify exactly which features your team actually uses.
Scope & Build
We build your custom it service management tool with only the features you need. 6-12 weeks.
Deploy & Migrate
We deploy to your infrastructure, migrate your data from Jira Service Management, and train your team.
You Own It
Full source code, documentation, and optional maintenance retainer. No vendor lock-in. Ever.